How Do I Get Started?

Housecleaning for a Better Quality of Life. You are ready for a better quality of life and want HomeLife to help keep your house a home. So act now and contact us by phone or email to schedule your housecleaning.

Housecleaning and the Golden Rule. We thank you for your confidence in us. You have our pledge of commitment to treat your home with care and respect and to listen to your feedback as we fine-tune your cleaning service. Living by the Golden Rule is important to us. In turn, we simply ask you to indicate that you have read and understood the following —

Memorandum of Understanding

1. I understand that payment for cleaning service is expected at the time of the first visit and at each following visit until credit has been established with HomeLife.

2. I understand that, once credit has been established with HomeLife, payment for cleaning service is due within 15 days from the billing date and that a late charge of $25 applies if payment has not been received after 22 days from the billing date, at which time cleaning service may be suspended. Also, I understand that a fee of $25 applies for a check returned by the bank.

3. I understand that, because it can cause financial hardship for my housekeeper(s), a job lockout or cancellation/reschedule with less than a 72-hour notice to a HomeLife office is subject to HomeLife’s standard two-hour minimum charge unless a replacement job is found.

4. I understand that my housekeeper(s) has signed a non-competition agreement with HomeLife and that asking the housekeeper(s) to violate this agreement by performing any cleaning service independently of HomeLife is unethical. Also, I understand that, if I hire a HomeLife housekeeper to perform any cleaning service independently of HomeLife, there is a $1,500 referral fee.

5. I understand that, if I give a key to a housekeeper(s), I must notify a HomeLife office so that the key can be properly recorded and coded for security. Also, I understand that HomeLife is not liable for keys given to housekeepers without its knowledge and that, if re-keying is requested, there is a reimbursement limit of $75.

6. I understand that, if I choose to provide my own equipment and/or supplies for housecleaning, HomeLife is not liable for any resulting damage to my equipment or from the use of my supplies.

7. I understand that HomeLife’s established reputation for quality assurance stands behind its commitment to provide me with the best in housecleaning service. Therefore, I understand that, if I am not satisfied with a housecleaning visit, I am to call HomeLife’s Fallbrook or Vista office without delay, and, together, we will decide if re-cleaning the area in question or a charge adjustment/credit is the best resolution.