HomeLife Answers Questions

How do you determine the cost for my housecleaning?

Housecleaning Considerations. We consider your home’s square footage, number of bathrooms, condition, and the level of housecleaning detail you require. Then we estimate the number of “man”/woman hours needed to complete the job. If yours is a phone or Internet estimate, you will need to either (1) authorize more time if we are unable to finish the job in the time estimated or (2) accept the housecleaning that is accomplished in the estimated time. If you receive an in-home estimate, we may authorize some flexibility in the time permitted to complete the job and waive any additional cost to you, especially if the job is the first visit of a recurring housecleaning schedule.

How do I pay?

Housecleaning Payment Policy. We accept major credit cards, checks and cash. Payment for cleaning service is expected at the time of the first visit and at each following visit until credit has been established with HomeLife. For ongoing, established clients who have signed our “Memorandum of Understanding” [link to Getting Started], we bill on the first business day of the month for the previous month’s cleaning service. Payment is due within 15 days from the billing date. A late charge of $25 applies if payment has not been received after 22 days from the billing date, at which time cleaning service may be suspended. Also, a fee of $25 applies for a check returned by the bank.

What if I’m not satisfied with a cleaning visit?

Guarantee of Quality Assurance.. Call our Fallbrook office without delay. Customer satisfaction is very important to us. Together, we will decide if re-cleaning the area in question or a charge adjustment/credit is the best resolution. HomeLife’s guarantee of quality assurance [link to Quality Guarantee] stands behind our commitment to provide you with the best in housecleaning service.

How do you access my home?

Housecleaning Access. If you are not going to be home at the time of the scheduled housecleaning, you may provide us with a key (preferred) or hide a key. If you choose to leave a door unlocked (not recommended), you must assume any risk involved. If you give a key to a housekeeper(s), you must notify the office so that the key can be recorded and properly coded. This security code prevents a misplaced key from being traced to your home. If re-keying is requested, there is a reimbursement limit of $50. HomeLife is not liable for keys given to housekeepers without its knowledge.

May I choose to provide my own equipment and supplies?

Customer Equipment and Supplies. You may choose to provide your own equipment and/or supplies for housecleaning. However, HomeLife is not liable for any resulting damage to your equipment or from the use of your supplies.

Should I tip?

Housekeeper Appreciation. You should receive the same outstanding cleaning service whether or not you tip. However, occasional or regular tipping is much appreciated and lets housekeepers know that you notice and value their hard work. We find that many clients choose to tip, especially around the year-end holiday season.

What is your job lockout and cancellation/reschedule policy?

Housecleaning Lockouts and Cancellations. If a housekeeper(s) is locked out of a scheduled visit, the job is subject to our standard two-hour minimum charge unless a replacement job is found. Likewise, a job cancellation or reschedule with less than a 72-hour notice our HomeLife office is subject to the same minimum charge unless a replacement job is found. We ask for your considerate understanding and thoughtful cooperation in order to limit financial hardship for your housekeeper(s).